Accessibility
The O2 Apollo Manchester welcomes patrons with access requirements. We work alongside Attitude Is Everything to improve facilities and the quality of our service to access patrons. We are Silver-rated on Attitude Is Everything's Charter Of Best Practice and signed off via the charity's Access Starts Online campaign.
Patrons wishing to apply for Live Access tickets will be asked to provide proof of disability at the time of their first booking. This is kept on file for future bookings.
Contact details for all Live Access enquiries
Email: Box Office Manager on email, including as much information as possible, and state whether you prefer contact via telephone on 0161 2737785 or email. We aim to reply to emails within 5 working days.
(Please note: for on-sales, emails received before the on-sale time will not be considered).
Post: Box Office (Live Access), O2 Apollo Manchester, Stockport Road, Ardwick Green, Manchester, M12 6AP
Alternative Formats
LARGE TEXT - Print download (Word Doc)
Braille - available from the box office
Audio - available from the box office
Personal Assistant Tickets
Personal Assistant tickets must be requested at the same time as booking accessible tickets. Regrettably we are unable to issue Personal Assistant tickets to accompany tickets purchased elsewhere.
Personal Assistant tickets are available upon presentation of a DLA / PIP or similar form, subject to availability. Please contact us for more information. Please be aware that access tickets can sell out very quickly; we recommend contacting us as soon as an event has gone on sale.
Unfortunately we can only accept accessible bookings through our Live Access line - any further bookings for standard tickets should be made via official ticket agents.
Parking.
Parking designated for disabled patrons is available in the front, official car park (Hyde Road side of the building), issued on a first come, first served basis. Open one hour before doors (occasionally earlier for Meet & Greet packages). Additional general car parking is available on the opposite side of the building. All official car parks are priced at £7.00, cash only.
The 192 bus connects the venue to Manchester city centre, via Piccadilly Rail Station. There is a bus stop directly opposite the venue. Most 192 services have low level access (visit TFGM for timetables).
In addition, our transportation partner Uber has a wheelchair accessible and mobility options in the app. Find out more at t.uber.com/uber.access
Venue Box Office on Event Nights
Located at the front of the building, there are two steps but there is an access buzzer straight through to the Box Office (staffed on event nights from 5.00pm - 9.00pm approximately); staff also available outside.
Access In and Around The Venue
After doors have opened (usually 7.00pm, check social media or contact the venue for updates), level access is available to the side door. Please alert Front Door security upon arrival.
Level access throughout the Stalls area; minimum 40 stairs to the Circle (no lift).
Viewing Platforms / Locations
Standing shows
One viewing platform to the rear of the Stalls (standing) area, House Right. Patrons may be accompanied by one companion (seat provided); additional companions may stand alongside the platform. Designated member of staff on duty throughout the event.
Seated shows
Access / wheelchair positions located in the Front Stalls. For wheelchair users, one companion may be seated behind. Staff can assist if required.
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Accessible Toilet
One unisex accessible toilet to House Left in the Rear Stalls. This facility is kept locked; please approach any member of O2 Apollo Manchester staff for access. Step-free access from within the venue.
Hearing Loop
There are no Hearing Loops in the auditorium at the present time. Please contact us for assistance. Loop fitted in the Box Office.
Assistance Dogs
We are happy to accommodate assistance dogs. Where possible, please advise us in advance of the event and advise which Assistance Dogs UK organisation the dog is registered with. Patrons should contact the venue to discuss.
Strobe Lighting
Strobe and / or bright lighting is used in most events at this venue, as listed in our Terms & Conditions of purchase. Signage is displayed when excessive use is expected. Please contact the venue if you have any specific concerns.
Medical Services
St John's Ambulance staff are on duty at all events. They can be contacted at their First Aid Room opposite the front Stalls bar, or via any member of O2 Apollo Manchester staff.
We welcome customers who need to bring medicines, food, drink, equipment etc to manage a medical condition. Where possible please advise us in advance of the event.
Smoking Area
Staff can facilitate exit and re-entry for patrons who wish to smoke.
Mystery Shoppers
O2 Apollo Manchester is signed up with Attitude Is Everything as a Charter Of Best Practice Venue. Attitude Is Everything recruit Mystery Shoppers to feedback on access at venues and festivals across the UK. If you think this is something you'd like to get involved with you can sign up on their website, just follow this link.